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Food Assistance


Food Assistance helps families stretch their food budgets to buy healthy food. The program is designed to increase nutritional levels and safeguard the health and well-being of Allen County residents. Benefits are distributed on a “Ohio Direction Card” which can be used like a debit card at the grocery store.

Healthy people under 60 can also participate in Food Assistance Employment and Training (FAET) while receiving food assistance to help them gain work experience and move toward self-sufficiency.

Ultimately, food assistance helps families meet their basic needs while adults work toward financial stability. Food Assistance (formerly known as the food stamp program) is known nationally as the Supplemental Nutrition Assistance Program (SNAP).

Do I Qualify?

Eligibility for food assistance is complex – based on income guidelines and family size – but both families and individuals may be eligible to receive food assistance.

You may qualify for benefits if your household’s gross monthly income is at or under 130% of the federal poverty guidelines. Some households may qualify if they have incomes over the limit if someone in the household is elderly or disabled.  For additional FAQs or to see if you’re eligible, CLICK HERE.

UPDATE: Every year the United States Department of Agriculture (USDA) increases the SNAP maximum allotments for all assistance group (AG) sizes. However, this year’s increase was larger than past years based on USDA’s re-evaluation of food costs. The new maximum allotments will be effective October 1st.  The new maximum allotments an AG may potentially be eligible for can be found HERE.


The Ohio Direction Card

Once families have been approved for food assistance, the Ohio Direction Card (also known as the Electronic Benefit Transfer EBT card) is issued and sent to the individual or family’s address. It can be used at most grocery stores across Allen County.

How does the card work?

The card looks similar to and works like a credit or debit card. It can be used in most any food store checkout line. Check with the grocery store you go to most frequently and ask how your card will work.

When users make eligible grocery purchases, they simply swipe the card through a reader at the register; the amount is deducted from the total monthly benefit amount. Remember that “eligible purchases” means food or food products but excludes alcohol, tobacco and food prepared to eat immediately, such as food at restaurants.

Learn More

To find out more information about the Ohio Direction Card, to check your account balance, review your transaction history, report that you are moving, or report a lost or stolen card call, 1-866-386-3071 or visit The Ohio Direction Card website.

Meeting the Work Requirement

Once a family or individual is approved for food assistance, adults of the family who are considered Able-Bodied Adults without Dependents (ABAWD) must meet the work requirement in order to continue to receive food assistance.

An ABAWD is any individual who is:

  • At least 18 years old, but not yet 50,
  • Able-bodied,
  • Not pregnant, and
  • Not in an assistance group with a minor child.

There are several different ways to meet the work requirement.

  1. Work 20 hours per week.
  2. Participate 20 hours per week in a job search program (for a maximum of three months).
  3. Participate in a work experience program. The number of hours you must complete is the amount you are receiving in food assistance, divided by the State minimum wage.

See the Steps Toward Employment & Permanent Self-Sufficiency (STEPS) Program Packet 

Submit an Interim Report

After you begin receiving public assistance benefits, you will occasionally receive an interim report in the mail to update your case. It is very important that if you have received an interim report, you complete it quickly and on-time to ensure your benefits are continued. If you do not submit the interim report by the deadline, your benefits will be terminated.

If you have lost your interim report, or would prefer to submit it online, you can do so through the state portal below.


Program Enrollment and Benefit Information

For complete information about cash, food and medical assistance, you may want to review the Ohio Department of Job and Family Services (ODJFS) Program Enrollment and Benefit Information booklet.

The booklet may help you determine:

  • What types of services ODJFS offers
  • Frequently asked questions about applying
  • The difference between various Medicaid programs and services
  • Your rights and responsibilities
  • Information about state hearings
  • Penalties for providing false information or committing fraud
  • How we use social security numbers
  • Information about citizenship and immigration status
  • Your civil rights
  • And other helpful resources

Learn More

Non-Discrimination Statement

USDA Conducted Programs

All other FNS Nutrition Assistance Programs


If you believe you have been delayed or denied services because of your race, color, religion, disability, age, gender, sexual orientation or national origin, you may file a complaint within 180 days of the incident or treatment. For questions about how to file a complaint, call the ODJFS Bureau of Civil Rights, toll-free, at 1-866-227-6353. For more information, review the civil rights section of the ODJFS Program Enrollment and Benefit Information document.

State Hearings

If you disagree with any action on your case or if you believe ACJFS has not taken an action it should have, you may request a hearing by phoning the ODJFS Consumer Access Line at 1-866-635-3748, emailing your request to or contact Allen County directly at (419) 228-2621 or

To find out more about state hearings, please review the state hearing section of the ODJFS Program Enrollment and Benefit Information document.

The Bureau of State Hearings is excited to announce that the redesigned SHARE (State Hearings Access to Records Electronically) Portal has been deployed this week.  The SHARE Portal allows appellant’s to directly access their state hearing information electronically.  The login and password for the SHARE site is the same as the login and password for the Ohio Benefits Self-Service Portal.  The Portal will provide access for appellants and authorized representatives to: review state hearing records, request a hearing, upload a document, request a reschedule,  or withdraw a hearing.   The website is  Please check out the website when  you have the opportunity.  New language regarding the SHARE Portal is scheduled to be added to the Ohio Benefits Notices as of the release of 3.5.1 on October 14.  With this change, we are hoping to increase use of the SHARE portal as the primary way for appellants to request and manage their state hearing information.

This video, which is also included on the Portal, explains how appellants can use the SHARE Portal:

Finding Food in an Emergency

There may be a waiting period for individuals and families applying for food assistance before they begin receiving benefits. If you need food help today, there are several resources available to assist you in the help that you may need.

Food Pantries & Soup Kitchen locations in Allen County

Click here

The National Hunger Hotline

The National Hunger Hotline is a national service that can help you find food near your home. Call the hotline at 1-866-3-HUNGRY (1-866-348-6479) to get help or visit

United Way’s 211

Allen County residents can also call 211 to get help and access a variety of services. Callers can get help 24 hours a day, seven days a week. For more information visit

Voter Registration

If you are applying or re-applying for food/cash/medical assistance, or moving, you must complete a Voter Registration form by clicking here. Please read instructions carefully. For further information, you may consult the Secretary of State’s website at: or call (877) 767-6446.

Contact Us

Please use the following information to contact us about food assistance:

Phone: (419) 228 – 2621

Fax: (419) 999 – 0281